I went to MBioSpa with a large group of women as part of a bachelorette party. We had all scheduled My two friends and I went for day spa services and were pleasantly surprised. We were so relaxed I had a Groupon deal. I made a reservation a week prior. I called the day of my reservation to confirm, even informed I was there for my birthday, When I arrived, I wasn't even greeted with a smile or a hello or even eye contact, not sure if it was the manager there, but didn't feel welcome or that my birthday was even acknowledged just a decent thing to do- basic customer service make the client feel welcome and special so you create LOYALTY and return clients.
Was given a clipboard to fill out a form, without even being told a single hello yet. Afterwards, was shown the fitness facility. When it came time for my massage, the massotherapist Vanessa, was polite and attentive, she has miracle hands which soothed all the pains and aches.
One of the best massages ever. Did upper body and lower body, but no arms not sure why. Luminotherapy was good but too long in my opinion. Oxygen bar was good but wasn't given any clear instructions, was just handed the 'mask' while the massotherapist went about cleaning the floors right in front of me. Not a relaxing experience, should've waited till the place was empty to clean up.
Finally, when it came time to pay, I told them I'm going to get my wallet from the locker bring a lock, wasn't informed over the phone that I needed one , and they seemed to be afraid that I was going to make a run for it. Got my wallet, paid them and even gave a really good tip. They didn't even ask if I parked, good thing I remembered, so I had to go back and get a special pass because 3 hours free parking was included in my deal.
Not sure if it was me or if they were having an off-day, not sure I'd ever go back, and would NOT suggest it either. Too bad, because that massage was great.
