What gets me angry is that I went to turn in my key and tell the clerk that I had killed a roach and he thanked for letting him know and that he would put in his report and that was the end of the conversation.
When my husband's aunt tried to get a refund that clerk OUT RIGHT LIED and said he had offered us a different room or some other compensation, and not once did he ever mentioned anything about changing rooms and he specifically told me on phone that he told me about the compensation, the audacity of this clerk lying to my face, this place is not fit for anyone to stay unless you're looking for a quickie.
I would not recommend this to a friend. It was dangerous. The back side of the hotel had prostitutes and drug activity. After a room move the area was more suitable.
Also next to section 8 housing. The beds were hard. The staff is very friendly and helpful and there was a Courtesy shuttle to the subway. The sink held up water and the toilet was not clean. So we changed our rooms. And now, guess what - the hair dryer didn't work and we found really big holes on the room walls. But the attitude of the employees was worst of all. First the burqa clad lady at the front desk told me that she would send house cleaning with a new hair dryer and then called us to tell that the only way to get a new one was to change the room again.
That was just too bad. You don't go to a tourist place to waste half an hour in your crappy hotel waiting for a hair dryer. The staff is overall very unresponsive and irresponsible. None of the house cleaning staff know English.. That's it. No milk, no cereals, no eggs -actually nothing. So beware if you staying there with your family. Mold in the bathroom. Holes in the wall. Bathroom was disgusting. Had to get my own cleaning supplies.
